Privacy policy

Last updated: 13 October 2025

Poenjoe, a trading name of Bliss Creations Limited, operates this store and website (www.poenjoe.com) including all related information, content, features, tools, products, and services (the “Services”). Poenjoe is powered by Shopify, which enables us to provide these Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us. If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs in relation to the collection, processing, and disclosure of your personal information.

By using or accessing our Services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

Personal Information We Collect or Process

When we refer to “personal information”, we mean any information that can identify you, or be reasonably linked to you. It does not include anonymised or de-identified data.

We may collect or process the following categories of personal information:

  • Contact Information: Name, billing and shipping address, email address, and phone number.

  • Financial Information: Payment method, securely processed card details, and transaction information.

  • Account Information: Login credentials (if applicable), preferences, and saved items.

  • Order History & Product Interactions: Products viewed, saved, purchased, returned, or exchanged.

  • Communication Records: Emails, customer service enquiries, and feedback you provide.

  • Device & Usage Data: IP address, browser type, device details, site interactions, and pages viewed.

  • Customisation Data: Names, dates, or personal messages entered for personalised products.

Sources of Personal Information

We may collect personal information from:

  • You directly: When you complete forms, check out, subscribe, or communicate with us.

  • Your device: Through cookies, Shopify, and analytics tools.

  • Our partners: Such as Shopify, Gelato, Printify, Printful, and email marketing platforms.

  • Third parties: Including advertising and analytics providers such as Meta (Facebook) and Google.

How We Use Your Personal Information

We use your personal information to:

  • Provide, operate, and improve our Services

  • Fulfil and dispatch your orders through our print-on-demand partners

  • Process payments, refunds, and returns

  • Maintain your account and preferences

  • Display relevant products or offers

  • Provide customer support and respond to enquiries

  • Send promotional emails or newsletters (if you opt in)

  • Show you personalised ads based on browsing or purchase history

  • Detect, prevent, and investigate suspicious or fraudulent activity

  • Comply with legal, tax, and regulatory obligations

  • Enforce our Terms of Service or protect our rights and those of others

How We Disclose Personal Information

We may share your personal information with:

  • Shopify, our e-commerce platform provider

  • Print-on-demand partners (e.g. Gelato, Printify, Printful) to produce and deliver your orders

  • Marketing and analytics tools (e.g. Meta/Facebook, Google Ads, Klaviyo or similar)

  • Service providers who assist with hosting, payment processing, and customer support

  • Government authorities, where required by law

  • Successors or acquirers, in the event of a merger, acquisition, or sale of assets

We do not sell your personal information.

Relationship with Shopify

Our Services are hosted on Shopify Inc., which collects and processes personal information as described in its own Privacy Policy. Shopify may also process your information to maintain the performance and security of its platform.

You can learn more, or exercise data rights relating to Shopify, via the Shopify Privacy Portal.

Third-Party Links

Our website may include links to external sites or social platforms not operated by us. We are not responsible for the content or privacy practices of those websites. We recommend reviewing their own privacy policies before providing any personal information.

Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from minors.

If you believe your child has provided us with personal information, please contact us at hello@poenjoe.com, and we will take steps to delete the information promptly.

Security and Data Retention

We take reasonable technical and organisational steps to safeguard your data, including encryption, secure payment gateways, and restricted access. However, no online system is entirely secure. Please use caution when submitting personal information.

We retain personal data only as long as necessary to provide our Services, comply with legal obligations, and resolve disputes.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion

  • Object to or restrict how we use your data

  • Request data portability

  • Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us at hello@poenjoe.com. We may need to verify your identity before processing such requests.

You can also manage your email preferences by using the unsubscribe link included in our marketing emails.

International Transfers

As we work with partners and service providers located globally, your information may be stored or processed outside your country (for example, in Australia, Europe, or the United States). We ensure appropriate safeguards are in place, including compliance with Standard Contractual Clauses or other approved data-transfer mechanisms.

Complaints

If you have concerns about how we handle your personal information, please contact us first at hello@poenjoe.com.

If you are not satisfied with our response, you may also lodge a complaint with your local data protection authority.

Changes to This Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Any updates will be posted here with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Poenjoe (Bliss Creations Limited)
📍 194 Cook Street, Howick, Auckland 2102, New Zealand
📧 hello@poenjoe.com
🌐 www.poenjoe.com