Terms of service

Last updated 13th October 2025

Overview

Welcome to Poenjoe! The terms “we”, “us”, and “our” refer to Poenjoe. Poenjoe operates this store and website, including all related information, content, features, tools, products, and services, to provide you (the customer) with a curated shopping experience (the “Services”).

Poenjoe is powered by Shopify, which enables us to provide these Services to you.

These Terms of Service, together with any policies referenced herein (these “Terms”), describe your rights and responsibilities when using our Services.

Please read these Terms carefully, as they contain important information about your legal rights and include sections on warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must not use or access our Services.

1. Access and Account

  • You must be at least the age of majority in your jurisdiction to use our Services, or have parental consent if a minor is using the Services on your device.

  • You may be required to provide personal details (such as your email address and payment information). You agree that all information provided is accurate, current, and complete, and that you are authorised to use it.

  • You are responsible for maintaining the confidentiality and security of your account. We are not liable for unauthorised activity using your credentials.

2. Our Products

  • We aim to provide accurate representations of our products, but colours or appearances may vary depending on your device settings. We do not guarantee that products will exactly match their images.

  • We may limit quantities, change, or discontinue products at any time. All products are offered subject to availability.

3. Orders

  • Placing an order constitutes an offer to purchase. Orders are only accepted once confirmed by us.

  • We may cancel or modify orders at our discretion and will notify you using the contact information provided at checkout.

  • All purchases are for personal use only and are subject to our Refund Policy.

4. Prices and Billing

  • Prices are subject to change without notice. Taxes, shipping, and duties are not included unless explicitly stated.

  • You agree to provide complete and up-to-date payment information and confirm that you are authorised to use the selected payment method.

5. Shipping and Delivery

  • Delivery times are estimates only. Once your order is handed to the carrier, title and risk transfer to you.

  • We are not responsible for delivery delays caused by carriers, customs, or other factors beyond our control.

6. Intellectual Property

All content and materials on our website are the property of Poenjoe or its licensors. You may not copy, distribute, reproduce, or reuse any content without our prior written consent.

7. Optional Tools

We may provide access to optional tools or features from third-party providers on an “as is” basis. Your use of such tools is entirely at your own risk. Please review the applicable third-party terms before using these tools.

8. Third-Party Links

We are not responsible for any third-party content, products, or websites linked through our Services. Accessing these is at your own risk. We encourage you to review their respective terms and privacy policies before engaging.

9. Relationship with Shopify

Poenjoe is powered by Shopify. However, all purchases are made directly with Poenjoe. Shopify is not responsible for your transactions, experiences, or interactions with Poenjoe.

10. Privacy Policy

Please review our Privacy Policy to understand how we collect, use, and protect your personal information. Your use of our Services implies consent to these policies and the data practices of Shopify and any third-party service providers we use (e.g. email marketing platforms or analytics tools).

11. Feedback

By submitting feedback, suggestions, or ideas, you grant us a non-exclusive, perpetual, royalty-free right to use, reproduce, and publish such content for any purpose. You confirm that you have the right to share this material and that it complies with these Terms.

12. Errors, Inaccuracies, and Omissions

We reserve the right to correct errors, update information, or cancel orders if any part of the Services contains inaccuracies or outdated details — including after an order has been placed.

13. Prohibited Uses

You agree not to misuse the Services. Prohibited activities include (but are not limited to):

  • Using the Services for unlawful purposes;

  • Infringing upon or violating others’ rights;

  • Introducing malicious software; or

  • Attempting to interfere with or disrupt our systems, networks, or other users’ experiences.

14. Termination

We may suspend or terminate your access to the Services at any time, with or without notice. You remain responsible for any outstanding payments or obligations incurred prior to termination.

15. Disclaimer of Warranties

We do not warrant that the Services will be uninterrupted, secure, or error-free. All Services and products are provided “as is” and “as available”, without warranties of any kind unless required by law.

16. Limitation of Liability

To the fullest extent permitted by law, Poenjoe and its partners, employees, or suppliers shall not be liable for any indirect, incidental, or consequential losses — including loss of profits, data, or revenue — arising from your use of the Services.

17. Indemnification

You agree to indemnify and hold harmless Poenjoe, Shopify, and their affiliates from any claims, damages, or expenses (including legal fees) arising from your breach of these Terms or misuse of the Services.

18. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will remain valid and enforceable to the fullest extent permitted by law.

19. Waiver; Entire Agreement

These Terms constitute the entire agreement between you and Poenjoe. Failure by us to enforce any provision shall not be considered a waiver of our rights.

20. Assignment

You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights at any time.

21. Governing Law

These Terms are governed by the laws of New Zealand, where Poenjoe is based. You agree to submit to the exclusive jurisdiction of the New Zealand courts.

22. Headings

Headings are included for convenience only and do not affect the interpretation of these Terms.

23. Changes to Terms of Service

We may update these Terms at any time. Updates will be posted on this page and will take effect immediately upon posting. It is your responsibility to review these Terms periodically.

24. Contact Information

Questions about these Terms of Service should be directed to us via the contact form on our website or by email:

Trading Name: Poenjoe
Registered Company Name: Bliss Creations Limited
NZBN: 9429050579655
📧 hello@poenjoe.com