Shipping policy

Last updated: October 13, 2025

Thank you for shopping with Poenjoe! We want to ensure your order reaches you safely and on time. Please read our shipping policy for important information about processing and delivery.

Processing Time

Each order is carefully personalised and crafted after payment is confirmed. Please allow 3–7 business days for us to process and prepare your order before it ships.

Shipping Destinations

We proudly ship our products worldwide! No matter where you are, we’ll get your order to you.

Shipping Methods & Delivery Times

Delivery times vary depending on your location:

  • New Zealand: 5-10 business days

  • Australia: 5–10 business days

  • United States & Canada: 7–14 business days

  • Europe & UK: 7–14 business days

  • Other International Destinations: 10–20 business days

Please note these are estimated delivery times and may vary due to customs, local postal services, or unforeseen delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the size/weight of your order.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking details so you can monitor your parcel's journey.

Customs, Duties & Taxes

International shipments may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the recipient. Please check with your local customs office for details.

Important Notice — No Return to Sender

Because all items are personalised and custom-made specifically for you, we do not accept returns to sender or undelivered parcels. Please ensure your shipping address is correct and complete before placing your order. Undelivered packages due to incorrect or incomplete addresses will not be resent or refunded.

Lost or Delayed Packages

We work with trusted shipping partners to deliver your order. However, once the package leaves our facility, we are not responsible for delays or loss caused by carriers or customs.

If your tracking shows delivery but you have not received your parcel, please check with your local post office or courier service before contacting us.